Privacy Policy
 Expand All 

Policy content

The following comprises the Credicron74 (Pty) Ltd t/a Zoop Financial Services Privacy Policy. To view the details in each section simply click or tap on the section header and the section will expand. To close the section, click or tap on the section header again.


This policy has being duly authorized by the directors of Credicron74 (Pty) Ltd t/a Zoop Financial Services.


This policy is applicable to all staff and clients of Credicron74 (Pty) Ltd t/a Zoop Financial Services.

Effective date

19 September 2018.


This privacy policy applies to all users of Mobiloan, which is owned and maintained by Credicron74 (Pty) Ltd t/a Zoop Financial Services.

We, at Credicron74 (Pty) Ltd t/a Zoop Financial Services, acknowledge your needs as a user and as our valued customer specifically with regards to need for the security of your business’ private data and / or information and in turn the need for restrictions over the use and sharing of the same.

The above foremost in our minds, the purpose of this document is to provide you with an understanding as well as reasonable assurance with regards to:

Our privacy policy applies both retrospectively and prospectively to any and all information shared with us, our agents or assigns or as collected and stored by us through the use of our software.

This policy is regularly reviewed to make sure that we continue to serve your best interests with regards to privacy.

We reserve the right to update this privacy policy from time to time and encourage you to periodically review this policy for the latest information on our privacy practices.

We are committed to keeping your information confidential and will not share or disclose any of your information with any unauthorised third party or user outside of your organization.


We recognise how important it is to protect and manage the information you share with us. To achieve our security objectives we:

When you share data with us through Mobiloan, that information is protected by secure socket layer (SSL) encryption.

Our security systems meet or exceed industry standards and we are constantly monitoring technological developments to ensure our systems are in line with industry best practices.

Collection of your information

We collect information about you and your business in a number of ways, including:

In addition to the personal and financial information you submit (or we collect), we may also collect information about your computer including, where available, your IP address, operating system and browser type, for the purposes of system and loan administration and product improvement.

Use of your information

Information we retain

We will retain the following details for your sole use and benefit:

We commit to retaining your data on our systems for the duration of your Service Level Agreement with Credicron74 (Pty) Ltd t/a Zoop Financial Services plus six (6) months thereafter, whereafter it will be removed from our servers and returned to you at your request in the most practical digital format. All your information is always available to you though the Mobiloan App or Mobiloan Dashboard.

Information we share

We will keep your information confidential and only share it with others for the purposes explained in this policy. We have trusted relationships with carefully-selected third parties who perform services on our behalf. All service providers are bound by contract to maintain the security of your information and to use it only as prescribed in their respective privacy policies.

Currently information is shared with the following service providers:

In addition to the above we may share your information with:

How we use your information

Your data is for your sole use and benefit and we will not use or disseminate it without your written knowledge or consent.

Notwithstanding the above, your data will be used to:

Your data may also be used for other purposes for which you give your permission, or where we are permitted to do so by law, or where it is otherwise permitted under the terms of the The Protection of Personal Information Act, No 4 of 2013 (POPI).

Queries and complaints

If you have questions or complaints regarding our privacy policy or practices, please contact us at

For the purpose of the Protection of Personal Information Act, No. 4 of 2013 (POPI), the data controller is Credicron74 (Pty) Ltd t/a Zoop Financial Services.